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By James S. Bowman

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Extra resources for Achieving Competencies in Public Service: The Professional Edge, 2nd Edition

Sample text

The consummate professional in today’s public service must acquire the skills that make up technical, ethical, and leadership competencies. Technical competence helps public servants make correct decisions; ethical competence leads them to make good decisions. Leadership is needed to compel others to do the same by harnessing the energies of disparate service providers and orchestrating their efforts to advance the public interest. Citizens will be well served by public servants who possess these skills in rich abundance.

Applying criteria to the outcomes 5. Selecting an action 6. Evaluating behavior What are the facts? What is the ethical issue? What is right or wrong in this situation? Must anything be known before considering a course of action? What can be done? What is the moral tension between alternatives? Do options detract from the organization’s mission? Do options strengthen relationships with stakeholders? Is each alternative consistent with the decision maker’s personal ethics? What will happen? What would make the situation right?

It begins with skills related to knowledge in a specialized field and the field’s legal environment and then turns to expertise in program and organizational management, strategic planning, and resource management, focusing on finances, personnel, and information. Central to all of these components is education. S. Department of Homeland Security missions, strategic planning problems, and unconventional organizational methods. Technical Expertise Technical expertise includes the scientific knowledge necessary to perform a task (how to ensure safe drinking water), an understanding of the legal requirements related to one’s field of expertise (how a city government secures 37 38 chapter 2 bids to contract out water services), and the institutional savvy necessary to attain objectives (how to find ways to purchase the best and most cost-effective computers to monitor water quality).

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